30-day request window
You may request an eligible return or exchange within 30 days after delivery. New, unused items may qualify when a customer changes their mind or selects the wrong item. Damaged, defective, incorrect, incomplete, or materially misdescribed items can also be reviewed.
Approval and return shipping
Email gatigakava706@gmail.com before mailing anything. Include the order number, the item involved, and the reason for the request, with photos when they help document a problem. Wait for approval and the correct return address; the General contact address is not automatically the return warehouse.
A free prepaid return label is included in the parcel. If it is missing or lost, contact us for assistance. We do not charge a restocking fee.
Exchanges and refunds
Eligible exchanges depend on review and available inventory. Once a return is received and approved, the refund will be processed or initiated to the original payment method within 10 days. A bank or card issuer may need additional time to post the credit. This policy does not limit rights that cannot be excluded under applicable Canadian consumer law.