How long does an order take?
Payment-authorized orders normally need 1–2 business days for processing. Transit after dispatch normally takes 4–6 business days.
Can I return or exchange an item?
Eligible new, unused items and items with a defect, damage, incorrect shipment, missing contents, or a material description issue may be reviewed when requested within 30 days after delivery. Exchanges depend on stock and approval. See the Refund Policy.
Is there a return fee?
A free prepaid return label is included in the parcel, and no restocking fee is charged. Contact us if the label is missing.
When is a refund issued?
After an eligible return is received and approved, a refund is processed or initiated to the original payment method within 10 days. Financial institutions may take additional time to post it.
How can I get help?
Use Contact Us with the order number and relevant details. Never send a complete card number, verification code, or account password.